New Zealand provides a high-value, lower cost option for companies setting up and operating multi-channel contact centres, banking and insurance back offices and IT support services. Recent advances in technology and telecommunications mean that contact centres in New Zealand can provide an extremely high level of quality and service at a cost-competitive rate.

New Zealand’s shared services sector offers investors (particularly Australian investors) a competitive environment in which to do business, accompanied by a favourable time zone and access to a skilled and educated workforce. This makes New Zealand an attractive place for investors to set up or relocate.
New Zealand is already home to numerous contact centre operations, both in-house and outsourced, which are capitalising on the county’s cost competitiveness, stable work force, low-risk and flexible business models.
Cost competitiveness
Labour and overhead costs are significantly lower in New Zealand than other developed countries, both in regional centres as well as in the larger cities.
Well-educated, highly skilled, fluent workforce
New Zealand has a highly skilled, educated and competent workforce. The country and is appealing to companies where clear and coherent English communication is important. With its cultural diversity, the New Zealand workforce can provide multilingual support with a high level of cultural knowledge and tolerance.
Complementary time zones
New Zealand’s offers Australian businesses complementary time zones and flexible working hours, and enables them to extend the length of contact time. Using contact centre staff in New Zealand can add an extra three to five hours at the start of the day, allowing quicker response time to customer queries and orders made late in the day.
Technology
Recent advances in technology and telecommunications mean that contact centres in New Zealand can provide an extremely high level of quality and service. The ease and affordability with which New Zealanders can now communicate with people around the globe has significantly improved with new technologies available.